Voice over internet protocol, or VoIP, is a revolutionary communication technology that can cut costs while providing businesses with almost limitless flexibility. While these systems are much easier to implement than legacy phone systems, getting the most out of your investment does require some preparation. Below are a few steps to take before upgrading to a VoIP phone system.

Steps to Take Before Adopting VoIP

1. Calculate the Number of Users

Unlike with traditional landlines, adding users to a VoIP system can be done without installing new wires or replacing hardware. However, knowing how many users you have to start will make setup much easier and ensure you get the right package. Knowing how many lines you need will also inform decisions about upgrading your internet service before deploying the new system.

2. Test Your Internet Connection

VoIP technology sends voice and video transmissions over the internet, so you’ll need to ensure you have the bandwidth to carry the data. If you’re using hard-wired internet, your connection should have upload and download speeds of at least 100 kbps per line. For instance, if you’re installing 20 phone lines, your internet should be capable of delivering 20 Mbps.

Test your internet service before you begin deployment of your VoIP system. Making any necessary upgrades beforehand can help avoid potential service issues and dropped calls, making your transition as seamless as possible.

3. Decide on the Features You Need

Because it’s based on the cloud, VoIP offers a wealth of options that would normally be out of reach of most small businesses. The variety can be overwhelming, so sit down and figure out which features you need and would actually be used. Understanding your priorities in advance ensures you get the service upgrade you expect without paying for features you don’t need.

4. Choose a VoIP Provider

When evaluating VoIP providers, it’s important to look at the prices and list of options. The quality of the hardware they provide is also an important factor when determining which service to use.

However, the single most important factor is the quality of the provider’s data center, which actually hosts the software and transfers calls. Look for a provider with a proven record, a positive reputation with clients, and a network of data centers, which provides faster, more reliable service.

For over 20 years, OhmComm, Inc. has provided the best technology solutions on the market to businesses throughout the Philadelphia area. Whether you’re looking for fully managed IT services or adopting VoIP phone services, their skilled team will provide services tailored to your unique needs. Visit their website for more on their VoIP services, or call (215) 467-1444 to request an estimate today.